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Get unstuck

A useful problem report takes less than a minute.

Send your administrator or the team's QA board:

  1. The app and the page where it happened.
  2. What you tried to do.
  3. What you expected and what appeared instead.
  4. The run ID, approximate time and environment, if shown.
  5. A screenshot with private information removed.

Do not include passwords, access tokens, API keys or another person's records.

If a request times out after you pressed Start, check saved runs before trying again. The job may already exist. If a scientific result is surprising, keep the inputs and result together; changing the inputs first makes the problem harder to reproduce.